C-Bus Toolkit and C-gate Network Scan

Discussion in 'C-Bus Toolkit and C-Gate Software' started by Ozsparky, Jun 30, 2015.

  1. Ozsparky

    Ozsparky

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    I have just upgraded to 1.14.3 when I open my network all is ok until i scan the network then at the end of the scan the program crashes. Help
     
    Ozsparky, Jun 30, 2015
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  2. Ozsparky

    DarylMc

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    Hi Ozsparky
    What CBus interface and OS you are using?
    Is it a new PC?
    Do you have your existing project?
    Was it working before you upgraded ToolKit?

    Have a read of this
    http://www.cbusforums.com/forums/showthread.php?t=11820

    In my case scanning the network and then clicking open still causes ToolKit 1.14.2 to crash.
    Setting the project details manually then connecting from the project tree network page works for me.
     
    DarylMc, Jun 30, 2015
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  3. Ozsparky

    Ozsparky

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    Hi DarylMc,

    comment in blue

    What CBus interface and OS you are using?
    5500PCU USB Interface
    Is it a new PC? No have been using this pc for 3-4 years and the previous version of toolkit for over a year
    Do you have your existing project? Yes
    Was it working before you upgraded ToolKit? Yes

    i have attached the error file i get when the program crashes.

    The error files are sent to Clipsal but i don't expect to get a reply. never know your luck
     

    Attached Files:

    Ozsparky, Jul 1, 2015
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  4. Ozsparky

    DarylMc

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    Hopefully someone who understands the error text will reply:)
     
    DarylMc, Jul 1, 2015
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  5. Ozsparky

    daniel C-Busser Moderator

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    Hi Ozsparky, we did receive your emails and I've had a look. Unfortunately I'm a bit lost because your v1.14.3 of Toolkit keeps sending the old log files generated by v1.13.3. I'm not sure how that's happened :( If you go to your C:\Clipsal\CBusToolkit directory and delete the subdirectory "ExceptionReports" that should fix it. If that fails remove all the files beginning with "rolling-log".

    Anyway from the error it seems like the connection to C-Gate has dropped at that point. Can you please check a couple of things for me after you have produced the failure?

    1. Confirm if C-Gate is still running: Click Windows "Start" button, type "connect" and wait a second, you should see an option to "Connect to C-Gate", select this. If you see a black window with something like "201 Service ready: Clipsal C-Gate Version: v2.10.6 (build 9999) #cmd-syntax=1.0" then you can answer: yes, it's running.

    2. Check for a C-Gate exception: In your C:\Clipsal\C-Gate2 directory look for the file "exception.info". If it exists, open it in an editor such as Notepad. It may contain multiple exceptions, each block separated by dashed lines. At the end see if the last exception(s) match the time of the failure (or even just on the same day), if so please paste that block as your answer.

    Thanks!
     
    Last edited by a moderator: Jul 3, 2015
    daniel, Jul 3, 2015
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  6. Ozsparky

    Ozsparky

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    Hi Daniel,
    thanks for the reply.

    1. Confirm if C-Gate is still running: When i start the C-Bus Tool kit the C-Gate service is started. I have confirmed this. Then when i connect to my project it scans when its finished it crashed. I have then checked and found the C-Gate service in no longer running

    I watched the service window (telnet) whist all the was happening and the error "Connection to Host Lost"
    2. Check for a C-Gate exception: I could not find any Exception files. I have turned on Windows show all file types including system


    I
    cheers
     
    Ozsparky, Jul 6, 2015
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  7. Ozsparky

    DarylMc

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    Hi Ozsparky
    Did you try the method I suggested where you create the project manually then connect from the project tree network tab?
    No need to add the units or anything other than connection details.
     
    Last edited by a moderator: Jul 6, 2015
    DarylMc, Jul 6, 2015
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  8. Ozsparky

    daniel C-Busser Moderator

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    Hmm, it's rare that C-Gate crashes and even rarer for it to crash without an exception. I'll send you a PM with an e-mail address that you can send your logs to, if you're willing. Until then the only thing I can suggest is to completely uninstall and reinstall everything.

    Thanks Ozsparky.
     
    daniel, Jul 7, 2015
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  9. Ozsparky

    Ozsparky

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    Sounds like the way to go Daniel. I have uninstalled and re installed C-Gate twice. Still the same

    Cheers
     
    Ozsparky, Jul 7, 2015
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  10. Ozsparky

    daniel C-Busser Moderator

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    Hi DarylMc, your suggestion is indeed the workaround for a known problem, however I don't think that problem crashes C-Gate which makes me think this might be a different issue. Nevertheless, it can't hurt to try it :)
     
    daniel, Jul 7, 2015
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  11. Ozsparky

    Ozsparky

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    Hi Daniel. I sent all the info as requested in the PM. Any idea as to when i might get a reply from the Support team?

    DarylMC: Tried your suggestion still same issue.


    not sure were to go from here

    cheers
     
    Ozsparky, Jul 17, 2015
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  12. Ozsparky

    DarylMc

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    Hi Ozsparky
    This is just a wild guess but do you have anything else running on the PC which might be trying to connect to the network?

    I'm downloading 1.14.3 to try out at the moment.
    Windows 7 64 bit.
     
    Last edited by a moderator: Jul 17, 2015
    DarylMc, Jul 17, 2015
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  13. Ozsparky

    DarylMc

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    I just installed 1.14.3
    I normally use stand alone CGate window but installed as a service this time.
    No problems to connect to the network.

    Can you try another interface?
    Send me a PM if you want to come around and try one of mine.
     
    DarylMc, Jul 17, 2015
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  14. Ozsparky

    Ozsparky

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    No. nothing that i can see. the connection just drops out.
     
    Ozsparky, Jul 17, 2015
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  15. Ozsparky

    DarylMc

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    I suppose it is not likely to be the interface but I thought trying a TCP connection could help rule out USB driver problems.
    One other problem which has come up before is installing Toolkit to a disk location other than the default.
    Have you done that this time or on previous occasions?
     
    Last edited by a moderator: Jul 17, 2015
    DarylMc, Jul 17, 2015
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  16. Ozsparky

    daniel C-Busser Moderator

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    Just an update, I've been in PMs with OzSparky and looking at the logs. It does seem like cgate.exe (the service/launcher) is behaving oddly. It's shutting down C-Gate soon after it starts up, about 50% of the time. I don't yet know why it's doing this.

    Re-installing the software with the "C-Gate as a Service" option unticked (so that it appears as a console window) appears to have addressed the problem. I'm just noting this here in case anyone else stumbles across the thread.
     
    daniel, Jul 20, 2015
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  17. Ozsparky

    Ozsparky

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    Hi Daniel. i have been running the C-Gate for two days over the weekend with no failures. Looks like running the Service unticked worked. Thanks for the support.

    cheers
     
    Ozsparky, Jul 22, 2015
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