Colour C-Touch loosing time

We have a project that has two colour C-Touches on a network both set as DHCP and they both seem to loose 30mins or so every week and this continues every week another 30mins or so. any ideas??????

 

Nathan,

We had the same problem, how old are the Colour C-Touch's?

 

Does it lose time gradually or in 30 minute steps ?

You may need to use the diagnostic software to log what is happening on the site for a week or so. The log will tell us what is happening. Make sure all of the logging options are on.

 

Will try a log and yes this was the first two just come out at the release time was there a problem with the time on these?? Time is gradual not in large increments

 

What version of software do they have ?

 

Nathan,

We installed 2 pre-release Colour Ctouch's and had the exact same problem.

We replaced both screens and I beleive that the problem has now been rectified.

 

They have the current version of software (this was aadditional visit asked by CIS to stop the memory leak crash that still exists) who do I source two replacements from Local reps???? or direct.

 

See your local rep.

It is very unlikely that both screens would have a clock which is running slow. There is a mechanism to synchronise the clocks on C-Bus units. If one clock was running slow, it may be changing the time on the other unit too. You would need to look at logs to determine which unit was the "time master".

 

Nathan,

Do you have a Minder on the same network?

 

No minder the only other clock devices are the two c-touches and the relay / dimmer units. I have to go back to site to check the log file to find out which one is the master and replace this one first.

 

I think Darren is referring to the time keeping master, not the C-Bus clock generator. As such, only one of the C-Touch's will be the time master.

Hence Darren's reference to looking at the logs to see which unit last sent a message to update the time in all units on the network supporting time display.

 

Newman is correct. We are concerned about units participating in the time application, not C-Bus clock units.