dlt toolkit problem

Discussion in 'C-Bus Wired Hardware' started by ven, Jun 28, 2010.

  1. ven

    ven

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    Hi,
    we got a bunch of dlt's, 20 in total.
    We removed a lot of working reflection range inputs and replaced them with the dlt's. 4 of the dlt's when scanning in toolkit list the unit, gives it a network adress and under serial number it just goes ................ . Then it says the unit is not compatable with this version of C-bus Toolkit. Under firmware it says 3 where the other (working) units is 2.1.00.

    I am not on site my self but trying to remotly help one of our technicians. He also mentioned that the sticker with the serial number is pink on 4 trouble units and not white like we are acustemed to., Dont know if this has anything to do with it but i thought i'll mention it.

    Also we are using the latest toolkit 1.11 and also tried on 2 earlier versions. same result.
    Any Ideas?
     
    ven, Jun 28, 2010
    #1
  2. ven

    Nik

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    Hey Ven,

    Call the techline directly if you are after a quick response..

    I have not heard of this issue before.. What manufacture date are the DLT's?

    Cheers,
    Nik
     
    Nik, Jun 28, 2010
    #2
  3. ven

    daniel C-Busser Moderator

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    Yes, please call technical support if you need an urgent resolution.

    Having said that, a few questions:

    What are the unit types of these units?

    When you say "latest Toolkit 1.11" do you mean Toolkit 1.11.0 or 1.11.1?

    When you say version "3" do you mean "3" or "3.0.0" or "3.0.00"?

    EDIT:

    We have just tried a KEYBL5 v3.0.00 here in Toolkit 1.11.1 with no problems.
     
    Last edited by a moderator: Jun 29, 2010
    daniel, Jun 28, 2010
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  4. ven

    ven

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    Its toolkit 1.11.1.

    and at firmware it says 3 not 3. something, just 3.
    Not sure what manufacture date as i'm not on site myself but was new stock that came in recently. They are saturn dlt's.

    I will submit more info tommorow when our technician returns.
     
    ven, Jun 29, 2010
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  5. ven

    Newman

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    If he's still on-site, screenshots of what you're seeing would be a tremendous help.
     
    Newman, Jun 29, 2010
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  6. ven

    ven

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    Have aranged that already, also wana see it myself
     
    ven, Jun 29, 2010
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