Error to retrieve dimmer setting on Toolkit 1.11.0

Hi,
I am facing a problem to retrieve the dimmer GUI setting on Toolkit. Whenever I double click on this specific dimmer (unit 2 as attached) , a new window will pop (as attached photo) out asking me to get a latest version of Toolkit. I would appreciate it if anyone can help me to solve this? Thanks in advance.

Rgds,
Shah

 

The Unit looks faulty to me.. no voltage, no serial number retrieved.. ?

Duncan.

 

That's quite an old dimmer (based on firmware version), but it should still work fine. Please send me a PM to remind me to have a look on Monday.

 

Confirmed that it's a TK issue. It's in our bug tracking database under #0018695. Keep an eye on the future release notes of Toolkit to see when it's fixed.

Edit: Oh, and thanks for posting the screenshots. They really help in tracking down issues like this.

 

thanks

No sweat for the screeshots. Looking foward to dwnld the latest vers. Of toolkit. (and i have always thought screenshots is one of the most crucial part of info when sending out fault reporting, dont all programmers practise this? )

Rgds
Shah

 

Hi There, Also Got the Same Problem. ive Got Old Green / Lime Dimmers And 12 Ch Relays. the Dimmers Wont Load But the Relays Do. infact i Have A Old 2 Ch Relay And that Loads But Not the 4 Ch Old Dimmers. Could You Advise of New Toolkit As i Have updated PICED. CIRCA etc And Dont REALY Want to Rollback. thanks, Clinton

 

Are you referring to the DIN Rail teal-covered 4-channel dimmers, the black box 4-channel dimmers or the really old cream box 4-channel dimmers?

 

Hi guys,

Sorry about the stuff up. If programming of old dimmer units can't wait until Toolkit 1.11.1 please contact Clipsal technical support. They will supply the instructions and the file you need to update to be able to program old dimmer units with firmware 1.1.28 or similar.

Regards,
George

 

I'm having the same problem with a 4-Ch relay. It still works, but I can't get hold of it via the toolkit to reconfigure it. Screenshot attached.

 

That looks like a different issue. I suggest you contact tech support.