Failed to read network

Hi all,
I have an existing network that has has zero problems until recently when Toolkit failed to identify any network. I have trouble shoot on the tech support line, tried new PCI/lead and reloaded the 1.4 software. Has anyone had this happen to them?

 

So what exactly happens? what do you do, what error messages does the software give, what Network interface are you using (PCI/CNI?)..

 

Yesterday we had the reverse... A project created using 1.4. My collegue couldn't get it to scan or open in v1.2, It would open on my comp v1.3.2

An update fixed it (not that will help Regman's problem)

 

Thanks for all the info guys.

Hi Duncan,

Mate I am using pci, through a usb adaptor. I'm getting no comms between the pci and my laptop. No messages from the software and I've had no problems with the network over the past 3 months or so. I've tried using a different laptop, reloading the software onto mine and was actually connected to this network a few hours before I started having trouble. I've tried a different pci and lead, sourced from a rep and still no luck. I originally ran 1.2 and thats how the network was created. Since upgrading to 1.4 I've loaded PIR's and changed some switching so I don't think it's a software issue. Any thoughts.

 

Hi Nick,

Yeh I've been using that usb adaptor since I've started and no problems. I've checked the comm port number and it's the same. Maybe get another usb adaptor do you think? I've pretty much tried replacing everything else.

 

I Had exactly the same behaivour a while back when I upgraded to the new toolkit. Various devices were not identified. No hardware was changed. Since then things seemed to have sorted themselves out though without me doing very much and now it runs fine. Really weird - I wonder if there was some kinda noise on the lines ?


Chris

 

Same problem

Howdy guys,
Had the same problem yesterday. Network had been working fine for three years and had also used V1.4 on hte network and everything had worked previously.
The network would not scan, checking the C-Gate screen had a message like 'restarting stuck unit'. It did this a few times and then reported an error.

The network has about 30 x 2000 series switches, 15 x thermostats, 10 x relays, 1 x dimmer 2A, a touch screen and a PAC unit.

Again, using a USB to serial adaptor. It is an Aten unit that has worked fine for years.

Gavin

 

I'm using a cabac adapter at the moment and when I scan the network, the comms LED on the PCI does not flash, and message comes up as "failed to recognise net work". Similaly if I scan for networks, again, fails to find any. Am going to order a dontronics adaptor to try it, think it's best to have one.

 

Tried with both PC & Network interface

Hi Folks,

Seems as though I have the same problem. Yesterday we hooked up a brand new small system; PC Interface, an 8 channel dimmer & a network interface. using ToolKit 1.4 i get nothing but 'Failed Identify' on scanning for either of the interfaces.

I then tried toolkit 1.1, same thing.

LED's on both interfaces blink while i'm scanning, but ultimately the network does not open. The C-Gate window echo's things like 'Restarting Stuck Transmitter'.

marp20x6

 

Your network is probably not working properly.. contact Tech Support for help with getting your network up and running, they'll help you check all the usual candidates, clock, burden, power etc..

 

Tech Support

Cheers for that, spoke to tech support this morning, however the c-bus network does seem to be stable. its been suggested that both my brand new pc interface, and network interface are faulty....

 

Hmm.. statistically, having 2 faulty interfaces just doesnt gel with me..

But anything is possible.. before you send them back.. try this:

Create a New Project in Toolkit by selecting "Add Project" from the Projects menu.. name your new project.. then when Toolkit offers to add a Network to this new Project answer "Yes" and create a Serial Network on COM1 (or whatever COM port your PCI is connected to). Once Toolkit has created this Network press the "Open Network" button.. hopefully you'll see the Network go to "Open".. then select the "Units" node on the Treeview and hit the Scan button in the bottom half of the screen.

 

Still Questions

Hi Duncan,
I finally got to go back to try that network that was not identifying and finally got it to communicate. There still is one problem. I adjusted some of the switching on about 2/3 of the houses' saturn switches and all the ones that were altered have completely frozen. The leds will not change colour, none of the new or original lights settings will work, even though toolkit says that all data has been transferred and the comms led flashes while in the process of transferring. All the switches that have not been altered work fine. Have you heard of this before as I contacted tech support and they could not work through a solution.
Cheers, Regan

 

No, I've not heard of this before. Work with Tech Support to get it resolved.

 

Thanks daniel and Duncan,
No they didn't get me to send that stuff down but while try them again this afternoon and see what say.
Cheers.