PICED error connectiong to touch screen

Hi folks, wondering if anyone can help me please. I am trying to connect directly to my B&W touchscreen (firmware 1.9) using the new PICED software and keep getting an error message.

Error 14023
An eror has occured
Could not connect to c-bus
SetCommState Function Failed (win error code: 87)

any help would be appreciated. thanks

Jamie

 

Jamie
Error 14023

Message
"Could not connect to C-Bus. REASON"

Cause #1
The connection could not be made to C-Bus because the serial port was being used by another program.

Solution #1
Close down any other programs that are using the serial port.

Cause #2
The connection could not be made to C-Bus because an operating PC Interface could not be found.

Solution #2
Check that the right serial port is selected in the Program Options.
Check that a PC Interface is connected.
Check all Cables.
Check that C-Bus power is applied.
Check that the PC Interface has power (the LED(s) should be lit).

 

Hi Dave,

thanks for the reply. Excuse my ignorance but when attempting to connect to the touchscreen should I be going through the pc interface then into the back of the touchscreen or should I connect through the network?? (I haven't done the touchscreen course yet so I have just been trying to work it out myself)

Thanks

Jamie

 

Jamie
my mistake, cut the text from the Piced help system but seems what it says as cause 2 applies to connecting to cbus not touch unit.
Just connect from com port to touch and use Piced.

this listing in the help file needs rewitting to make clear.

dave