Reflection series switch

Hi,

Reflection series switch (R5066NL)with firmware version 2.2.00, is giving unexpected error
When giving the dim up function and after long release the light level goes to a preset position(aproximately 10-20%), where as dimdown is working fine.

key functions are as follows
short press - Idle
short release - On key
Long press - Up key
Long release - End ramp

We checked the same with firmware 1.8.00 version 8 gang(R5068NL) and both up and down of the same group found working very fine also working fine with Firmware version 1.4.00 Neo series switch.

Can any one help to solve this issue, is there any option to change the firmware version of key switches?

Regards

 

Can you tell us more about your setup? --- Dimmer up is the function given

What is the ramp rate being used on the key unit? -- Dimmer down is working fine, Dimmer up also working with other switches
Does this happen every time? - yes, everytime with all the 3 switches with firmware 2.2.00
What are the output units controlling the lighting? - Relays and DALI gateways

 

timing parameters used

Debounce 48ms
Long press 400ms
Ramp1 4s
Ramp2 12s
status report 3s

 

Can you please post the C-Bus network traffic, using the diagnostic utility, you observe when this problem occurs, using both the switch that works fine and the switch that causes the problem.

If possible, can you also please assign the same group address to a regular C-Bus dimmer channel and see if it exhibits the same problem at the same time.

 

Will checkup and send the details soon

 

Backup file is shared

Dear Friends,

The back up file of the project is uploaded in the www.4shared.com, please download and have a look into for more clarity.
Note that, if we interchange the switch with 8 gang or NEO it works fine , only problem with R5066NL.

http://www.4shared.com/file/U2YWitmT/DIMMING_PROBS.html

Waiting for your valuable corrections.

Regards

 

The behaviour you see is not a problem with the switches but a bug in the firmware of older DALI gateways.

If the DALI Firmware Version (visible on the Unit Identification tab in Toolkit) is older than 3.5.0 you will need to return your DALI gateways to Clipsal for an update.

 

All the DALI Gateways with PCIFirmware is 4.6.00, DALIFirmware version is not mentioned.

 

The PCI firmware version number is irrelevant.

You will need to load the UI for each of the units on the live network and look at the DALI Firmware Version number. There was a Toolkit bug in retrieving this firmware version number not that long ago so make sure you're using Toolkit 1.11.2. Based on the information you have provided, it's a fairly safe assumption that it's older than 3.5.0 and will need to be upgraded.