Third party Colour Touch screen integrtion

Sir

I am integrating athird party colour touch screen(normal P.C + 14" LCD Touch screen) with our C Bus system using following Softwares Tool Kit :1.8.3 and Homegate :3.9.0. When we connect to Cbus and simulation mode working perfectly.Around 20Hrs the C Bus connection get disconnected and question(?) shown in the screen same time simulation is working.Please give me a solution for this.

Manoj.S
Datagate
Cochin
Kerala
India

 

It sounds like you don't have the licence dongle/file/usb installed. It should of come with the copy of homegate. It can be brought with different numbers of networks attached, so if you've brought the 1 network version and you have more the 1 network you will need to uprade to suit the site config.

 

Homegate

Thanks for the reply. We are using a licensed version of Homegate 3.1.0 supplied by Schneider Electric. We have also upgdated it thru Net. After working for sometime the C-Bus connectivity is lost. We have to tick the Connect to CBus option again to resume.
Manoj.S
Datagate
Cochin

 

Were there any messages in the log about why it disconnected ?

 

What version did you upgrade to?

if my memory serves me correctly anything over 4.0.0... needs the USB dongle...

HTH

Grant

 

Sir

Homegate3.1.0 upgrade to 3.9.0 through net.

Manoj.S
Datagate
Cochin

 

how do you connect to C-Bus? IP or RS232?

this could be small disconnect, caused by windows

one of the most annoying Homegate things is that it cannot reconnect once it's disconnected. no matter if it disconnected from C-Bus, or client programm disconnected from C-Gate

 

This has been fixed. Where there are problems with disconnections, you can get HomeGate to regularly poll C-Gate, and re-establish the connection if there is no reply. See "C-Gate Test" in the "C-Bus Project" topic of the help file.