Toolkit error - Unable to open the Network

Discussion in 'C-Bus Toolkit and C-Gate Software' started by ranilroshan, Nov 7, 2013.

  1. ranilroshan

    ranilroshan

    Joined:
    Feb 11, 2006
    Messages:
    79
    Likes Received:
    0
    Location:
    Sri Lanka
    Hi

    I recently installed Toolkit 1.12.5 (C-Gate 2.9)and try to connect to the C-Bus system via PCI and I'm getting error "PCI Fail to reset, Unable to open the Network"
    (See the attached image). But no issue with the previously installed Toolkit 1.11.2 (C-Gate 2.8) with this PCI

    Rgd
    ranilroshan
     

    Attached Files:

    ranilroshan, Nov 7, 2013
    #1
  2. ranilroshan

    daniel C-Busser Moderator

    Joined:
    Jul 26, 2004
    Messages:
    770
    Likes Received:
    21
    Location:
    Adelaide
    Hi ranilroshan,

    This is a rare problem that we haven't been able to reproduce in-house.

    Can you tell us more about:

    * Your Windows OS version (and whether it is 32-bit or 64-bit)
    * The make and model of the USB/serial adapter in use
     
    daniel, Nov 8, 2013
    #2
  3. ranilroshan

    ranilroshan

    Joined:
    Feb 11, 2006
    Messages:
    79
    Likes Received:
    0
    Location:
    Sri Lanka
    OS - Windows 7 Professional SP1, 32bit
    USB to Serial Converter - ATEN UC-232A
     
    ranilroshan, Nov 8, 2013
    #3
  4. ranilroshan

    jboer

    Joined:
    Apr 27, 2012
    Messages:
    458
    Likes Received:
    35
    Location:
    Sydney
    Hey Ranilroshan,

    I have this same problem, unfortunately in Toolkit 1.12 the Aten UC-232 adaptor does not work, it appears that something in the update of TK is not reading the caricatures correctly and you end up with rubbish.

    (http://www.cbusforums.com/forums/showthread.php?t=255&page=3)

    I had to change adapters when using 1.12.xx. I have found a couple of others that work but the ones that the C-Bus guys use and will remain supported are these: http://www.digikey.com/product-detail/en/UC232R-10/768-1014-ND/1836392 (They can be bought from many places Ellement14, RS, digikey ect. Just tried to find somewhere in Sri Lanka ;-))
     
    jboer, Nov 10, 2013
    #4
  5. ranilroshan

    KCW

    Joined:
    Apr 6, 2007
    Messages:
    25
    Likes Received:
    1
    Location:
    Hong Kong
    C-Bus toolkit ver 1.12.x cannot use the USB to serial cable that use Prolific chip set. Please find FTDI chip set cable instead.
     
    KCW, Nov 11, 2013
    #5
  6. ranilroshan

    daniel C-Busser Moderator

    Joined:
    Jul 26, 2004
    Messages:
    770
    Likes Received:
    21
    Location:
    Adelaide
    Clipsal recommend USB/Serial adapters containing the FTDI chipset.

    In-house we use the following Dontronics-branded products:

    * Dontronics EasySync Premium Gold 10cm (US232R-10) [http://www.dontronics-shop.com/easysync-premium-gold-usb-rs232-adapter-cable-10cm-cable.html]
    * Dontronics EasySync Premium Gold 1m ( US232R-100) [http://www.dontronics-shop.com/easysync-premium-gold-usb-rs232-adapter-cable-1-meter-cable.html]

    Dontronics is an Australian reseller with EMC number N14327 for Australian C-Tick Approval.

    The original (identical) FTDIChip devices can be found here: http://www.ftdichip.com/Products/Cables/USBRS232.htm

    The FTDI drivers can be found here: http://www.ftdichip.com/Drivers/VCP.htm

    As jboer indicated, there are many suppliers for these devices and rebadged versions of them. As long as they are good quality products and use the ftdichip.com drivers, they should work fine.

    There are of course other devices and drivers that work but I'm afraid we don't have an exhaustive list. Other than FTDI I believe there are two other widely used chipsets.

    Silicon Labs chipsets I think would also be okay as they are known for quality and we use them inside some of our products.

    Prolific chipsets tend to be more budget-oriented and we don't have much exposure to these.

    I will add the note about ATEN devices to our internal knowledge base (thanks!).
     
    Last edited by a moderator: Nov 11, 2013
    daniel, Nov 11, 2013
    #6
  7. ranilroshan

    poldim

    Joined:
    Dec 7, 2010
    Messages:
    166
    Likes Received:
    2
    Location:
    San Francisco, CA
    poldim, Nov 25, 2013
    #7
  8. ranilroshan

    ashleigh Moderator

    Joined:
    Aug 4, 2004
    Messages:
    2,397
    Likes Received:
    26
    Location:
    Adelaide, South Australia
    Its very common to have problems with Prolific based devices.

    The prolific drivers are a bit dodgy, and worse, they changed their hardware a few years ago to use the same identifications (to the OS) BUT the new and old devices were not compatible!

    So making a prolific device work is a world of pain. I bought a few because they were really cheap. And then blew vastly more $ in labour time trying to make the suckers work.

    Just pay $25 (instead of $5) for an FTDI based device and get on with a happy life.
     
    ashleigh, Nov 25, 2013
    #8
  9. ranilroshan

    poldim

    Joined:
    Dec 7, 2010
    Messages:
    166
    Likes Received:
    2
    Location:
    San Francisco, CA
    I'm not connecting over serial, only connecting to CNI over IP. What will the ftdi do for me?
     
    poldim, Nov 25, 2013
    #9
  10. ranilroshan

    daniel C-Busser Moderator

    Joined:
    Jul 26, 2004
    Messages:
    770
    Likes Received:
    21
    Location:
    Adelaide
    Hi poldim, you don't have the same issue as the original poster of this thread, so the FTDI advice doesn't apply to your issue.
     
    Last edited by a moderator: Nov 27, 2013
    daniel, Nov 26, 2013
    #10
  11. ranilroshan

    ranilroshan

    Joined:
    Feb 11, 2006
    Messages:
    79
    Likes Received:
    0
    Location:
    Sri Lanka
    Thanks all
     
    ranilroshan, Dec 4, 2013
    #11
Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads

  1. network failing to open

  2. Error message Code 911 "Can't open C-bus Network interface"

  3. Error 13046 trying to open project

  4. Aaaaarg Unable to Connect to Wiser - error

  5. Unable to Connect Error with red color hand symbo- While connecting through WAN

  6. Wiser CNI - Unable to scan the network and res cross on C-Bus

  7. How to re-enable network clock when unable to connect to C-BUS network

  8. Unable to Edit Network: Toolkit 1.14.4 & Windows 10.

Loading...