Touch Screen Problem

Discussion in 'C-Bus Wired Hardware' started by ranilroshan, Nov 14, 2009.

  1. ranilroshan

    ranilroshan

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    I'm working on PICED 4.6.1 and I have downloaded the firmware to newly brought Color touch screen. After installing the firmware it was restarted as usual and then I have downloaded the project file. After that it was restarted but coudn't load the OS. I have restarted it several time but the result is same. Pls help me to solve this problem

    Ranil Roshan
     
    ranilroshan, Nov 14, 2009
    #1
  2. ranilroshan

    Newman

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    At what point during the boot sequence does it fail?
     
    Newman, Nov 14, 2009
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  3. ranilroshan

    ranilroshan

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    When Starting in only shows the first screen of the C-touch and then it fails to loading the OS
     
    ranilroshan, Nov 14, 2009
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  4. ranilroshan

    joshl

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    you mean like homegate looks to start up and then opens another window to start up again and then an error message?
     
    joshl, Nov 14, 2009
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  5. ranilroshan

    Darren Senior Member

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    Can you get a photo of the screen at the point where it gets stuck and post it here ?
     
    Darren, Nov 15, 2009
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  6. ranilroshan

    ranilroshan

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    Unit can not load even windows OS or home gate,
    I will post the photo tomorrow. Thanks for the comment.
     
    ranilroshan, Nov 15, 2009
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  7. ranilroshan

    ranilroshan

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    Pls see the attached video file.
    Last screen will remain same.
    But when the unit is unplugged for long time and then try to switch on, it will operate properly but if re-start or power reset, unit respond same as attched video.
     

    Attached Files:

    ranilroshan, Nov 17, 2009
    #7
  8. ranilroshan

    Darren Senior Member

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    From the video, we can see the screen goes black after flashing up the C-Touch Colour logo. It is supposed to stay black for a while, then the logo should come back again. A little while after that HomeGate should start up.

    Did you wait for a minute or so to see if the logo comes back?

    If you wait and nothing happens, it might be a hardware failure, possibly with the power supply. It is hard to know for sure.
     
    Darren, Nov 18, 2009
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  9. ranilroshan

    ashleigh Moderator

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    Start time for the colour screen is approximately 2.5 MINUTES.

    It will start, display a logo for a short time, the screen will go black for between 30 and 60 seconds, and then some more logo/other information will appear before the main software starts.

    Based on your video it looks like you are not waiting long enough after the screen has gone black.
     
    Last edited by a moderator: Nov 18, 2009
    ashleigh, Nov 18, 2009
    #9
  10. ranilroshan

    ranilroshan

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    This video is to emphasize what has happened when I switch on the C-Touch. This was made it short, so that it can uploaded to the forum.
    Although I waited for hours, the result is same.
     
    ranilroshan, Nov 19, 2009
    #10
  11. ranilroshan

    ashleigh Moderator

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    OK - then it is faulty, and it needs to be returned.
     
    ashleigh, Nov 20, 2009
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